An allegation from a consumer in Massachusetts asserted that Encore Boston Harbor and parent company, Wynn Resorts, had not treated its customers fairly. However, the judicial system ruled in favor of the casino.
A lawsuit that emerged in August 2019 from Richard Schuster, a self-proclaimed early visitor of the casino, insisted that the casino’s ticket-redemption machines had technical glitches that interfered with the correct dispensing of coins. He also stated that the coinless slots machines, which were introduced not long after the casino’s inauguration, were biased.
Schuster blamed Encore Boston Harbor for cheating him during his 12 visits to the venue, citing similarities with other related incidents. Based on these accusations, he claimed the property was in violation of Massachusetts state consumer protection laws and breaching its contractual obligations.
Wynn Asserts Schuster Understood His Ticket Redemption Process
Nevertheless, the officials of Wynn Resorts pointed out that their ticket redemption machines are designed to dispense cash rounding off to the nearest dollar value. The remaining change would then be generated by the coinless machines as a ticket, which can be redeemed at a cashier’s counter.
Schuster contended that the coinless machines deterred customers from claiming their surplus change, thereby enabling the casino to retain it. He often discarded these tickets instead of redeeming them at the cashier’s counter.
After assessing the presented evidence, the court concurred that the coinless machines of Wynn did not violate any rules. It also overruled Schuster’s contention that the machines were unprincipled. Judge Allison Burroughs pointed out that Schuster possessed all necessary information for change redemption, despite his insistence that the requisite data should have been printed on the tickets.
In the aftermath of the judgement, Schuster set in motion an appeal against the court’s ruling to the First Court of Appeals. However, Wynn’s legal representatives are insisting on dismissing the suit, negating that the customer suffered from any unjust or misleading practices.
As per Wynn’s representatives, the complainant had not been deluged with any deceptive data and was, in reality, well-versed in the ticket redemption procedure. The casino stressed upon the fact that Schuster eventually chose to handle his TRU tickets contrary to the directives provided to him.
The casino firm further asserted the conformity of its coinless TRU ticket machines with the standards upheld by Massachusetts.
